Click here to download a PDF Summary of Capabilities
Charles Araujo brings to the table a comprehensive set of multi-disciplined, cross-functional skills to help IT organizations and the consultancies and partners that serve them make IT more efficient, more effective and more strategic.
Qualifications
- 20 Years of Industry Experience
- ITSMF Los Angeles LIG, Member of the Board
- ITIL Certified: v2 Foundations, v3 Foundations
- Multi-Disciplined Expertise: ITIL & IT Service Management, IT Operations & Service Desk, IT Application Quality, IT Strategic Planning and Program & Initiative Development
- Cross-Functional Experience: Consulting, Sales & Marketing, Major Project Management, Technical Management, Application Development and Hands-on Technical
Capabilities & Value
IT Operational Effectiveness
Capabilities focused around helping IT organizations increase efficiency, reduce costs and create stronger tactical alignment wth operational business requirements. Utilizing the ITIL framework as a guide to drive process development, improvement, accountability and reporting.
- Improving IT Operational Delivery and Reducing Operational Costs
- Alignment of IT Operational Capabilities to Tactical Requirements
IT Transformation
Capabilities include assisting IT organizations with transformation initiatives to create strategic alignment, improve relationships with business customers and improve responsiveness and adaptability to meet business objectives.
- Improving Business Alignment through the IT Planning Process
- Alignment of IT Service Capabilities to Strategic Business Requirements through Organizational Design
Capabilities & Market Development
Value focused on increasing revenue opportunities and profitability for consultancies and channel partners by increasing market reach and expanding delivery capabilities.
- Increase Revenue Opportunities through Strategic Practice Development
- Improving Executive Visibility through Strategic Positioning
Typical Projects & Services
For IT Organizations
- ITSM/ITIL Assessments, Training & Adoption Consulting
- IT Program & Process Development & Advocacy
- IT Strategic Planning & Process Development
For Consultancies & Channel Partners
- Customer Presentations & Education
- Customer Needs Analysis & Solution Positioning
- White Paper Development
- Product/Program/Service Development
- Capabilities Development, including: Mentoring, Organizational Design and Off-Shore Strategies
