I have published well over 100 articles, blog posts, white papers, eBooks, and other content for various publications and numerous technology companies, including Intel and IBM. You will find links to most of this content below:
The two tools you must harness right now to rise to today’s challenges The pandemic-driven shift to virtual business merely accelerated existing, disruptive trends. Adapting to what’s next comes down to two seemingly disparate components.
The Pandemic Gives Big Data a Big Win It has been the ability to integrate disparate datasets and then take action based on the insights the data generates that has been the most significant factor in combating this outbreak.
Are Your Digital Transformation Efforts Missing the Mark? Real digital transformation has always been about business transformation. More specifically, it’s about transforming the business to meet rapidly changing customer expectations.
The Two Trends that Will Shape the Future of ITSM I believe you’ll find that the things that make you unique are your creativity, imagination, and empathy — and that will be the key to your future.
A Not-So-Digital World After All As humans, we are social beings. We need and crave real-world engagement. We want to connect with people, communities, and even brands IRL (“in real life” for you non-millennials). As a society, we are learning that a purely digital experience is not sufficient.
Why Automation May Deliver Zero Return for the Enterprise The reasons for this automation rush are apparent. The promises of increased efficiency, improved customer and employee experiences, and the ability to move human workers to higher-value functions are enticing and easily justified to even the most tightfisted CFO.
Will 2020 Be the Year of Getting Real? One of those fundamental digital transformation drivers is the now-critical importance of the customer experience. The challenge is that most of the industry has taken the term to be synonymous with the sales experience.
Why Overcoming Algorithm Aversion is the Key to Unleashing the Disruptive Force of AI So what’s the real culprit causing this gap between AI potential and reality? I believe it’s algorithm aversion.
What You Need to Know — and Ignore — about Machine Reasoning But what if you don’t have enough data to make machine learning work? Or even worse, what if you’re not even sure what questions you need to answer to solve a particular problem.
IT Operations Crisis Management Lessons from Notre Dame To survive your next crisis — and it will come — you must remain singularly focused on this goal, be willing to step away from the fight long enough to see the big picture, and then have the courage to make the decisions and take the actions you need to take to save your Notre ...
Amway, the new gig economy and a roadmap for transformation leaders As it entered the 21st century, Amway found that the new gig economy had brought with it an entirely new host of competitors and that the nature of the market itself was shifting as consumers increasingly engaged digitally. Its transformational journey offers essential lessons for enterprise leaders everywhere who are facing disruptive threats and need ...
An enterprise leader’s guide to the changing landscape of technology innovation Silicon Valley has long been synonymous with technology innovation. But much of that innovation pedigree has been based on a set of tried-and-true models, mostly centered around attracting and retaining the best tech talent.
Low-Code’s a Rapidly Rising Sector, But Will It Disappear? While low-code platforms may be a better, faster way to deliver that value, it remains only the means.
Overcoming the Enterprise Scale Problem Despite all the talk and hype around these new approaches, the challenges that enterprises encounter as they attempt to scale these efforts is why most organizations still use waterfall approaches and legacy management technologies and approaches across much of their legacy technology stack.
Applying DevOps to Legacy Modernization? Don’t Try It Without Low-Code The good news is that organizations that are trying to apply DevOps to modernization now have access to an enabling tool from an unlikely quarter: low-code development platforms.
Is all-in on the cloud a real strategy? Capital One has committed to moving everything to the cloud. But is it even possible to go all-in on the cloud, and, in the end, is it worth the trouble?
Why Tech Marketers Need to Dump “Future Proof” If you want to convince enterprise leaders that your solution can help them solve their problems in a meaningful way, you need first to demonstrate that you understand them.
The 3 surprising secrets that drive innovation in the digital era What if creating innovative breakthroughs and developing a much-heralded innovation culture isn’t about creating tiger teams or unleashing unbridled, free-wheeling creativity into every corner of the organization? What if driving innovation in the digital era came down to three simple actions?
Tapping into the WeWork Effect with an app? WeWork’s seemingly simplistic approach is having a profound effect on the market, leading enterprise organizations to try to replicate the sense of community, collaboration, and engagement it creates. Now competitors are fighting back with apps — and the implications as this plays out are relevant to enterprises everywhere.
The One Thing You Need to Understand to Get Hybrid IT Right The move to hybrid IT is centered on the idea that we must now look at and evaluate each workload from the perspective of its ability to support competitive differentiation in the market, and then use that as the barometer which drives technical and architectural needs.
The hidden challenges undermining the customer experience Creating a breakout customer experience is not about technology, but there is also no question that it is often the little technical details that are the difference between it being just a phrase or something that drives meaningful value for your organization.
Why a computer may be your next manager As we continue to instrument every facet of modern work, it’s beginning to enable data-driven management. The flip side of this data-driven augmentation, however, is that it may make the act of management the prime target for automation. Could it be that it will be the managers that go first?
The ‘future of work’ in the digital era may not be what you think Underpinning this transition will be the transformation of work, the key enabler of which will not be technology, but imagination.
How to Create an Ambient Experience Without Creeping Out Your Customers Organizations have focused most of their discussions, however, on the buying process — and they spent most of their energy on the digital buying experience. Only more recently, have enterprise leaders begun to understand that the digital experience (for both customers and employees) is about more than a transaction and that it actually spans the ...
Has storage become sexy? In the era of AI, and despite the software-driven everything trend, storage — and hardware more generally — is finding renewed strategic relevance in the enterprise executive suite.
Digital Transformation Need a Jumpstart? Transform the Employee Experience The transformation of the employee experience will be a cornerstone of the broader digital transformation effort — but only if enterprise organizations and tech companies go much further than merely consumerizing employee-facing applications, and automating routine tasks.
Will Data Transform Your Organization — Or Kill It? Data is not as objective as you might think, particularly in the hands of those inexperienced in analyzing, manipulating, and leveraging it effectively. The growing pressure on organizations to use data and AI as competitive weapons increases the risk of misuse and misapplication and can lead to catastrophic results.
The future of big data and AI boils down to one thing When it comes to big data, analytics and AI, the value does not come from collecting the data, or even from deriving some insight from it — value comes from just one thing: action.
Finding Your Application Modernization Balance IT leaders must shift the foundation of their resource balancing effort away from financial ROI (although it will always remain a component) and, instead, categorize every existing and potential application on the basis of its ability to contribute to the competitive value of the organization.
Noise: IT’s Silent Killer? Lacking a meaningful way to make sense of all the data that the modern technology stack generates, the data can quickly overwhelm an IT operation’s ability to process it — turning that data into the equivalent of radio static.
It’s a roll-your-own Internet of Things world There is a problem with the current roll-your-own building block approach to the Internet of Things (IoT) that is pervasive in the industry. Enterprise leaders must connect the dots and see IoT in the context of how it can help transform the organization to compete in the future.
LA Fitness, ‘Hotel California’ and the fallacy of digital transformation Digital transformation is about more than technology — it’s about delighting your customer during every stage of their journey with you. Even when they leave.
The Enterprise Leader’s Guide to Blockchain If you’re a business or IT executive, however, I believe there’s a need to step back and look at this emerging and potentially disruptive technology both more holistically and strategically, with the goal of answering a single, essential question when it comes to blockchain in the enterprise context: so what?
Is the employee experience the digital transformation linchpin? Leadership experts have long held that unhappy employees equal unhappy customers. Therefore, the opposite must be true, right? Business leaders, however, must go beyond that simple intuition and determine if an investment in the employee experience will deliver measurable customer experience outcomes.
2 trends reshaping the future of IT support We are in the early stages of a broader transformation in how enterprise organizations look at the role of support. In the near future, support will become much more automated, but will also become much more customer-facing.
Why the customer experience is the future of monitoring Enterprise IT and business leaders are looking for technology solutions that help them simultaneously transform and reorient the organization’s operating model around the customer experience, while being able to manage the complexity that such an orientation creates.
IBM bets big on the ‘incumbent disruptor’ IBM’s gambit will hinge on whether or not enterprise leaders can reshape and reorient organizations built for one era to meet the needs of the next.
Why a Vertically Integrated Cloud Stack Could Be the Wrong Move Abstracting the data from the integrated stack enables organizations to use a mix of public and private clouds in the way that is most effective for them. Beyond this flexibility, data abstraction also overcomes the other major challenge with a multi-cloud approach: complexity.
Creating Business Agility by Modernizing Your Application Architecture In the age of digital disruption, it is no longer the big or strong that survive — it is the most agile.
Taming the IoT Wild Wild West with Enterprise Architecture The implications of IoT deployments and the risks that they are now introducing, however, make continuing down this path untenable. Organizations must overcome these fears and adapt their EA practices to account for the experimental and dynamic nature of IoT deployments.
Rovius Helps Enterprises Make Hybrid IT a Reality This balance between public and private cloud deployments has become the new normal. Organizations now seek a way to synthesize this new hybrid deployment architecture into a single, manageable infrastructure in which workloads can move seamlessly between on-premises and public cloud deployments based on business value and corporate demands.
Missile launches, false alarms and a user experience wake-up call It’s long past time for enterprise leaders to see the role of the interface and the importance of the customer experience in its rightful, mission-critical place.
Why 2018 May Finally Be the Year of the CIO We have been in a period of so-called digital disruption for the past ten or fifteen years. While the media and industry pundits (us included) talk about disruption and the digital transformation response to it as if they be de rigueur, the reality is that most enterprise organizations have approached their transformational activities much more ...
The Low-Code Recipe for Digital Transformation While digital transformation is a multi-faceted effort, there is no question that the development of software that differentiates an organization in the market is an integral part of the equation. Unfortunately, enterprise executives are also finding that capability to be a roadblock on their digital transformation journey.
Is it the end of coding in the enterprise? Though the act of developing applications will remain essential and become more critical than ever, the nature of development is changing. And those who adapt first and fastest will win.
Why hardware matters in the cognitive enterprise While most enterprises are at some stage of their technology transformation, many of them are taking too narrow a view and looking only at the software layer as they do so. This limited focus may prove to be a mistake, as the demands of the cognitive enterprise require a reimagining of the stack from hardware ...
Is this ITIL’s last gasp? For any service management framework or approach to remain relevant, their core focus must be to help shift and reorient organizations away from systems-centric or even service-centric operating models to customer-centric ones.
2 lessons cloud native companies have for enterprise leaders IT leaders must push their organizations to continuously explore and discover solutions for problems that do not yet exist.
Three Digital Transformation Truths and One Great Myth Cloud is and always has been a mere tool. A tool that could be a powerful enabler of digital transformation, to be sure, but a tool nonetheless. And the passing of time has not changed this one bit.
Transformation Practice: The Key to Making Change a Core Competency If you’re a member of a team (and aren’t we all), then you need to take it upon yourself to build your own transformation practice. As you do so, there are three specific components that will make up the core of your practice.
Getting big data right The evolution of big data, data science and analytics was on full display at this year’s Strata Data Conference with one overarching message: We need to get big data right.
Atlassian means business The company repositions itself as a communications and collaboration platform for the enterprise — and, in so doing, offers up some valuable lessons for IT and business leaders coping with the impact and fallout of digital transformation.
Silos are Dead! Long Live the Silos! It has been an oft-repeated mantra that in order to execute a successful transformation of any kind, the organization must break through the silos that have been the source of dysfunction and obstruction.
Why you may be looking at AI all wrong Artificial intelligence is everywhere in the media, but enterprise leaders must look past the hype and understand how to apply it to create real business value now.
CIOs: Caught in the crosshairs Digital transformation is on the tip of every executive’s tongue, but according to a recent study, most organizations are failing to realize value from their efforts – putting CIOs in peril.
Getting Hybrid IT Right The tech industry is a buzzword-creating machine, but the truth is that all of these buzzwords serve a purpose. As an industry, we are in a constant struggle to distill, comprehend and communicate new and complex ideas that are arising at a dizzying pace. So the industry coins terms to help simplify the process (and ...
Is DevOps Falling into the Maturity Trap? Many organizations are now looking to DevOps maturity models to gauge their DevOps adoption and compare their maturity to their peers. However, as enterprise organizations rush to adopt DevOps, moving past experimentation to embrace it at scale, they are in danger of falling into the trap that they have fallen into time and time again.
Preparing for the Next Disruption Like me, many industry leaders and industry-leading technology companies completely missed the significance of the rise of the Internet, even as it gained steam. Some were able to turn it around and get back in the game. But for many more, the rise of the Internet, and their failure to adapt, only rendered them irrelevant.
Digital Transformation: It’s the Customer, Stupid! One of the core tenants of organizational change is that the leader must create a compelling vision of the future before any real change will occur. People must come to believe in this vision and must be able to see themselves within it before they will do the hard and often threatening work of changing ...
The Deconstruction of Digital Transformation Digital transformation has reached this symbolic point in the cycle where it has begun to lose its real meaning. This loss of meaning poses a significant risk to organizations that now must execute and sustain a digital transformation effort.
Beware Your Digital Blind Spot IT organizations are resource constrained and under unrelenting pressure to continually do more with less. In spite of this, progressive IT organizations have eked out budget allotments, reallocated precious technical resources and re-organized teams all to respond to the demand for these new capabilities.
How Software Companies Can Reap the Rewards When Transitioning to SaaS The first thing organizations realize as they make the move to a SaaS-based business model is that they are no longer product companies — they’re now service companies. As a SaaS service provider, ISVs are now responsible for the complete operating infrastructure and, most importantly, for the entirety of the customer experience.
Why BPM is now taking a central role in digital transformation Driven by the need for speed and agility—beyond traditional needs of efficiency and optimization—organizations turn to BPM to drive digital transformation.
Finding Transformational Success by Ignoring Labels As humans, we love labels. Consciously and unconsciously, we slap them on everything – and with good reason. The average human brain must process over 34GB of information each day. There is no way to do that and maintain our sanity unless we organize all that information in some way. And sticking labels on things ...
Accelerating digital transformation using the Medici Effect King Abdullah University of Science and Technology’s global IT summit in Saudi Arabia presents a model for digital transformation
Winning the Cloud Game: The Cards In the rush to get into the game, it’s easy to overspend — especially on the wrong things. If you don’t pay attention to the numbers, you can easily find yourself in a hole you can’t climb out of before it’s too late.
How a rebirth at the edge will change the cloud According to one industry veteran, the cloud era is coming to an end. What business and IT leaders need to take from this provocative statement.
HPE acquisitions bring hyperconvergence, hybrid IT into the mainstream HPE’s recent divestitures and acquisitions signal a big bet that the fundamental IT operating model is evolving
Digital Transformation: Not Because It’s Easy, But Because It’s Hard Digital transformation is a process, not a destination. It’s a fundamental reshaping of an organization’s culture that reorients it around the customer experience, business value and constant change.
Winning the Cloud Game: Royalty Keeping up with your competition is great. But let’s call a spade a spade: you need to do more than just keep up — you need to beat your competitors to the punch. Over and over again.
Winning the Cloud Game: SaaS Rules If you don’t want to lose it all on the first hand, you need to understand how to play this game — and you must realize that this new SaaS business model will impact everything from your revenue stream to your architectural complexity to how you approach customer retention and satisfaction.
The futility of fighting future technologies The real face of digital disruption is the fundamental transformation of societal structures. You need to prepare for your disrupted future—and it begins with a choice.
Intellyx’s 2017 Digital Transformation Predictions Artificial Intelligence (AI) has been the subject of stories and sci-fi movies for decades. But is has been the advent of IBM’s Watson, Apple’s Siri and Amazon’s Alexa that have stirred the imagination of enterprise organizations.
UC Irvine creates model for digital innovation in the enterprise New public-private partnership approaches in higher ed show how enterprise organizations can increase the speed of innovation and create a rapid cultural shift.
Has IT become too complex to manage? IT leaders must grapple with an overwhelming diversity of challenges to manage the enterprise IT function, but has it become too complex to manage?
Technology Isn’t the Answer to Surviving Digital Disruption Everywhere I turn, I hear another company executive make a proclamation that they are no longer a retailer, a toy manufacturer or whatever kind of company they are — and then say, “We’re a tech company that happens to .” Ugh.
ITSM evolution on display at FUSION The reports of ITSM’s death have been greatly exaggerated. Its ongoing evolution was on vivid display at the industry’s premier service management conference.
Is infrastructure relevant in a software-defined world? In the world of software-defined everything, the role of infrastructure is shifting dramatically and forcing technical professionals to adapt.
Competitive Value: Unlocking Your Digital Business Architecture The challenges are real, but there is a solution: IT leaders must shift their governing perspective away from technology, enablement, or even various forms of return on investment (ROI) and instead focus exclusively on competitive value.
Making the Digital Enterprise a Reality For most people, digital transformation is an abstract concept – an idealized rallying cry, but not much more. One purpose of Intellyx’s Agile Digital Transformation Roadmap is to represent what transformation actually looks like.
Marketing and IT Merge to Create the New Digital Leader The great irony — and source of conflict — is that most IT people tend to put their creative selves in a drawer when they come into the office. For whatever reason, there seems to be this attitude that there is no place for creativity in the world of IT. But if Cameron Gawley is ...
THE DEMISE AND RISE OF THE HONEST CIO When executive management can’t handle the whole truth, they’re presented with a partial truth. But in order to fully resolve a problem, one must confront it, not bypass it entirely. In my eyes, being honest about the real state of technology projects is the only way to get things done.
6 Easy Steps to Doing the Impossible Big change takes big risk. Your team will likely be unwilling to do that until they understand the ripple effect when one of those risks doesn’t pay off. When things go wrong, the most important thing you can do as a leader is … nothing. Hold your ground. Take the heat. Don’t shirk your responsibility ...
The Rise of the Digital Leader I believe that modern digital leaders are going to be part IT, part business, and it won’t matter which side of the house you started on. As the lines between business and technology blur, we’re going to need to embrace both sides of the equation if we want to get the job done.
Reflections on Season 1 of the Transform IT Show I believe it is the fact that this is what we’re talking about – the essence of what it means to be a leader, the core of what it takes to have impact – that has made the show such a great, early success. And while every guest’s story was different (sometimes wildly different!), these ...
Will you be ready with the “Powerful Yes’s and Powerful No’s”? It really all comes down to knowing who you are and what you want out of life. And to know that, you need to take the time to think deeply about what you want to achieve. It is only with that knowledge that you can put all of the pieces together. For her, that came ...
Transform IT Episode 5 Recap: The Intersection of Technology and Humanity We talked about the perspectives that cause then to be viewed as “futurists” and what we can each do to develop that viewpoint. Most importantly, we talked about how important it is to recognize that we are in control. That we can shape everything: our culture, our future and our destiny.
Transform IT – Episode 3 Recap: The Curvy Path So her challenge to each of us was to be unafraid of our own curvy path. To be willing to step off the safe, straight and narrow career path that most of us have been on, and to be willing to try something completely new and different.
Transform IT Show – Episode 4 Recap: The Power of Human Infrastructure But the reality is much more powerful. Frank does see people as the human infrastructure that powers every organization. He believes, in fact, that people are every organization’s most important asset – and that we don’t pay nearly enough attention to those assets.
Why the Transform IT Show is Important to You Their stories were inspiring. They w ere challenging. They were thought provoking. They told stories of overcoming challenges, of taking huge risks and of trying completely new things. And I almost felt guilty that I got to hear them and others didn’t.
Episode Recap – Transform IT, with Guest Charles Lee, Former CIO, Taco Bell There is no right or wrong answer. The only way that you can fail at this is by not doing it. So be bold. Take action. And then follow it through. Tell us what it is and encourage others to do the same. You’ll be glad you did.
Introducing the “Transform IT” Web Series with Charles Araujo The good news is that while IT may be dead, our future may be uncertain and everything we know may have changed — it doesn’t mean that we’re completely on our own. The truth is that this future has been unfolding for quite a while and there are a number of smart and progressive leaders ...
Transform IT Show – Episode 6 Recap – Living the Disruption: Becoming an IT Outsider First, he related the current business climate to surfing in the ocean. No matter how well you think you know a certain span of beach, even if you go there every single day, every single day it’s going to be different. One day there may be massive waves. The next it may be almost flat. ...
Episode Recap – Transform IT with Guest Ray Noonan, CEO, Cogent I’m quite sure that some of what he said sent shivers down the spines of IT people everywhere. But Ray wasn’t focused on “IT” – only on what IT can do to deliver value to the organization.
IT-Business Alignment: Enough Already One Fortune 500 organization is launching what it calls “end-to-end service teams.” These teams don’t focus on IT or even an IT service. They focus on a specific “business outcome,” and they include members of all the various functional organizations that are necessary to achieve that business outcome, including the IT organization
You Need to be an Emotionally Aware Leader As we enter this new era for IT organizations, our next generation of leaders will have to embrace this idea of emotionally aware leadership. While I believe that true leaders have always connected with the emotional sides of our brains, the stakes have increased for IT leaders who are trying to navigate this new era. ...
Great IT Leaders Must Be Great Connectors The point is that we are in an amazing industry that touches nearly everything. I dare you to attend any networking or social function and not find a way that what you do connects to everyone else. So open your mind, get out of your self-imposed box and enjoy the wonder of seeing how technology ...
Three Reasons You’re Probably Not Curious The old rules will not apply in the Digital Age—and these companies will need digital leaders that are brave enough to reshape those rules before it’s too late. You will need to reawaken your curiosity to examine everything about how your company operates, particularly those that are the most cherished legacies of your organization’s storied ...
An Important Lesson Most IT Leaders Have Forgotten To be a digital leader in this fast-paced and ever-changing era, you will need to unleash a continual love of learning within yourself, embrace it as a way of life, and pass it on to your team.
Creating the IT Organization of the Future For most organizations, if they are going to play a role in transforming the lives of their customers and serving the needs of society, technology will be the engine that makes that happen. And that means becoming a Digital Renaissance Man, which will require that you see technology as a tool that can truly transform ...
The Five Traits of the Digital Renaissance Man In fact, it is the very diversity of Roy’s career that makes him a model of the future digital leader. The leaders that we will require in our digital future will not be—and cannot be—one-dimensional professionals who have spent their entire career in only one place, doing only one thing.
Culture Mapping: A Workshop In IT Transformation As an IT leader, this will be your job: to help your organization imagine a new future and realize it, and then to understand how your culture will play a part in that future. Only when you make the connection between the future you desire and the culture that’s required to achieve it will you ...
The Future Belongs to the Dynamic Organization The future will belong to the organizations that can move and change rapidly, innovate at a relentless pace, and look for every opportunity to leverage technology to create differentiation and unique value for their customers. They will not be sitting around a table. They will be out in the real world, getting it done. And ...
Are You Brave Enough to be an Intimate Leader? Steve Jobs and the culture of Apple had developed an intrinsic understanding of their customer’s wants and needs. They had developed a deep level of intimacy that allowed them to understand there was a desire for the right kind of tablet that no focus group or customer survey could uncover. It was only through this ...
The Courage of the Transparent CIO IT has a reputation of being murky. Because most bosses don’t really understand what we do, it is easy to get away with a lot of things. But is that the way it should be?
Throw Future IT Leaders In Pool’s Deep End And if you’re an IT executive, you had better get comfortable investing in, and trusting your teams enough to create, these kinds of opportunities. It’s a huge risk. But the risk of not doing it is much greater. The future of our IT organizations is at stake.
The Three Attitudes of a Disciplined IT Department Discipline is not the same as rigidity. The goal of discipline in an IT department is to build trust. Why is that so important?
Building a True Learning Organization The other technique that every IT leader should steal right now is what Jim calls his “partner program.”
Do You Have A Future In IT? I’m a big believer in you, the IT pro. We are some of the smartest, most dedicated, most well-rounded people I know. We have a lot to add to our organizations. In fact, I believe that we’re in the middle of one of the most exciting times our industry has ever seen. And I want ...
Wake Up, IT! It’s All About Marketing As an IT leader, it’s up to you to begin this process. You must wake up your team and help them see that IT is all about marketing—the real kind.
Seven Steps to a Next-Generation IT Organization The seven steps that I’ll discuss below are based on The Catalyst Experience, which is a series of seven events designed to take IT Leaders out of their comfort zone, create mindset shifts, and prepare teams to lead these kinds of next-generation IT organizations.
In the Spirit of Service As Digital leaders, I believe we can also use this time of year to reflect on the true meaning of service. I believe our profession is, in fact, a noble calling. I believe that with the right mindset, we have an opportunity to utilize our skills to make the world a better place. It may ...
A ‘Call to Action’ for IT Leaders At the annual Fusion 13 Conference, jointly produced by itSMF USA and HDI, a group of industry leaders, executives, practitioners and educators were gathered from what is largely considered the IT service management community. Originally brought together under the name “The Revolutionary Network,” the group was assembled as a sort of think tank to imagine ...
Trust, Transparency and Creating Business Value I think Michael Keithley’s story can help us understand the answer to this question. What makes the concept of business value difficult to understand is that it is not simple and consistent. It is different for every company because it is intimately tied to the organization’s mission, vision and strategy. Business value is anything that ...
Four Courageous Conversations For Every IT Leader What is the one thing that we don’t discuss enough when it comes to what it takes to be a great IT leader?
The Two Keys to Driving IT Innovation It felt good to be a part of it, but the question for IT organizations today is whether or not you can create this kind of innovation on a repeatable basis. Can IT organizations create truly innovative cultures?
Three Questions For Strategic Leaders The problem is that in most cases the talk about being “very strategic” means one of two things. Either it is just blather, just words with nothing behind it. Or, worse, it becomes code for “I’m a big thinker,” with the subtext being “I’m a big thinker who doesn’t actually accomplish anything.” Neither of these ...
The Art of Being a Great IT Leader We are entering a new and exciting era for IT professionals. Leadership will be in great demand and short supply. But I believe there is a great IT leader in each of us. There is an art to great leadership, but it is an art you can learn. Make a commitment to become a great ...
The Four Roles of the New IT Leader It is a new world that we find ourselves living in. It can be difficult to grasp that the technical skills that have gotten us where we are may be our undoing. But for those new Digital leaders who understand the changing landscape and can adapt to the needs of this new environment, it will ...
Calling IT Leaders: We Are Not Alone I believe the world of IT as we have known it is dead and we are entering a new era for IT organizations. It will be an era defined by a whole new set of operating principles. Most significantly, it will be defined by a new kind of Digital leader who will fill its ranks: ...
The Five Skills of the Quantum IT Professional Our customers are more technology savvy than ever before and they rely on our technology solutions to enable and drive virtually every part of the business. Most importantly, they are often comparing and contrasting the services they receive from us with those that they receive on a personal level and with those services from new ...
The Rise of the Quantum Age of IT In the Quantum Age of IT, the customer is at the center of everything–finally. The focus will no longer be on “owning” technology, but on creating a highly optimized delivery model that provides the greatest value to the customer. It will be about moving away from a focus on technology itself to a focus on ...
The 3 principles of modernization success | CIO
How GE Healthcare is dealing with modernization will be instructive as you chart your own modernization path forward.
The promise and perils of machine learning in the enterprise | CIO
Enterprise leaders need to apply ML like they should all other technologies – deliberately and only when and where it delivers specific, measurable business value.
SAP sets a course for the future | CIO
At its annual customer conference, SAP set forth an ambitious vision for the future, but is their partner ecosystem ready for the journey?
The pathway to digital transformation runs through IT | CIO
Successful digital transformation almost always starts in IT, says BMC CIO Scott Crowder. This case study explains how BMC's IT team achieved it.
Industry 4.0 is the blueprint for the future of IT | CIO
When you think about IT's future, you probably don’t think about factories. But the evolution of Industry 4.0 may be the model for the future of IT organizations.
RSA 2017: Breaking through the cybersecurity bubble | CIO
At the recent RSA cybersecurity conference, interoperability and cooperation were a common theme, but not everyone is taking it seriously.