Organizations struggle with addressing the tech debt challenge because the other forms of enterprise debt create problems that are even bigger and tougher to solve.
I Want to Help You
Be The Leader
for the Digital Era.
The Industrial Age is over. You need to reshape your organization, build a technology-powered transformation engine, and unleash the power of your humanness to be a Digital Leader.
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Today's organizations are facing a whole new set of threats and opportunities. The driver of value creation has shifted from optimization to the customer experience — and that demands that organizations transform their business, operating, and management models. In this period of continuous disruption, we need a new type of leader that will transform themselves, their organizations, and their teams for the Digital Era.
I'm hoping that's you.
If so, you're in the right place. Here's how to get started:
The New Normal
The new normal will be a lot of things, but it will not be status quo.
Understanding the Service Experience Gap and How to Use Empathic Design to Close It
Closing this gap will require that IT organizations create customer and employee experiences that are transcendent, well-integrated, and focused on helping the customer or employee achieve their objectives on their terms—and that requires empathy.
Hi! I'm Charlie. I am an industry analyst, futurist, author of three books, professional speaker, columnist, husband, father, and a whole host of other things.
But here's what I'm about: helping enterprise leaders transform themselves and their organizations for the future.
I want to help you Be The Leader for the Digital Era.
"Mr. Araujo is an writer with a talent for distilling into words the dramatic changes happening in the Information Technology industry."
Digital Transformation Leader
"Mr. Araujo is a wonderful writer with a talent for elucidating ideas and stimulating "ah-ha" moments."