Intentionally or not, the pandemic has demonstrated to employees that most of the so-called reasons that things had to work a certain way were just someone’s opinion, based on an arbitrary decision, or worse, nothing more than a power-trip.
Step Toward Your Digital Future
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The Empathy Economy
Are we driving to more empathy for customers? Several technology companies show how they are moving power and intelligence closer to the point of engagement. By giving front-line workers the ability to manage and automate business processes, could power be shifting away from the company ‘core’ to the customer-facing edge?