July 9, 2020

Digital Experience Revolution

The Empathy Economy

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The Digital Experience Revolution

Presented by The Institute for Digital Transformation

In This Episode

Last week Charlie and Frank pointed out that all companies must now be aware of social issues their customers believe in.  This means being more engaged on social media.  But how far does one go?  Is everyone a “social company?”  This week Charlie and Frank discuss how Twitter, Facebook, and Nike are each showing how their brands engage in social action.

Are we driving to more empathy for customers?  Several technology companies show how they are moving power and intelligence closer to the point of engagement.  By giving front-line workers the ability to manage and automate business processes, could power be shifting away from the company ‘core’ to the customer-facing edge?

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About The Show

The Digital Experience Revolution, with Charles Araujo and Dr. Frank Granito, explores emerging trends and technologies around Digital Transformation, the Customer Experience and The Future of Work — and how they are reshaping organizations in the Digital Era.


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