A ‘Call to Action’ for IT Leaders

At the annual Fusion 13 Conference, jointly produced by itSMF USA and HDI, a group of industry leaders, executives, practitioners and educators were gathered from what is largely considered the IT service management community. Originally brought together under the name "The Revolutionary Network," the group was assembled as a sort of think tank to imagine a new future for IT service management and the IT industry. (Disclosure: I am a board member of itSMF USA and was responsible for organizing the aforementioned group.)

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A ‘Call to Action’ for IT Leaders

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