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Performance-driven IT: How Metrics can transform IT services and operations

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Performance-driven IT: How Metrics can transform IT services and operations

Metrics can transform IT services and operations

Performance-driven IT forces you to rethink how we use the data that we are swamped with every day. ‘Too much information’ is a common cry in business and this title makes a compelling case for reviewing available data sets. Those that are maintained need to be acted on to refocus the organization on the required strategic outcomes along the way, so that the metrics used to measure and manage performance become dynamic. Running IT is not what it used to be. That’s true in both the good and the bad sense. The days of running IT by the ‘seat of your pants’ with your army of heroes dashing from one fire to the next are long gone.

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About the Book

Performance-driven IT forces you to rethink how we use the data that we are swamped with every day. ‘Too much information’ is a common cry in business and this title makes a compelling case for reviewing available data sets. Those that are maintained need to be acted on to refocus the organization on the required strategic outcomes along the way, so that the metrics used to measure and manage performance become dynamic. Running IT is not what it used to be. That’s true in both the good and the bad sense. The days of running IT by the ‘seat of your pants’ with your army of heroes dashing from one fire to the next are long gone.

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Author:
Series: My Books
Publisher: TSO
Publication Year: 2018
ASIN: B079YXCWS1
ISBN: 9780117083608
List Price: 19.99
Endorsements
I read the draft of Performance-driven IT in a single afternoon; I couldn t put it down. Not only is it written in everyday business language; it also puts the IT function into a strategic business context. It focuses on achieving the long-term vision, mission and goals of the host organization and the IT organization. For me it redefines the old adage You can t manage what you can t measure as You don t need to measure what you don t need to manage. In today s data-rich and ever-changing business environment, the correct use of the right data can give your organization a sustainable competitive advantage. I m sure you ll be both challenged and excited at the potential for the application of performance-driven IT in your organization.
– A. Bruce Harvey - Company Secretary itSMF International
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About the Author
Charles Araujo

Charles Araujo is an industry analyst, internationally recognized authority on the Digital Enterprise and author of The Quantum Age of IT: Why Everything You Know About IT is About to Change. As Principal Analyst with Intellyx, he writes, speaks and advises organizations on how to navigate through this time of disruption. He is also the founder of The Institute for Digital Transformation and a sought after keynote speaker. He is a regular contributor to CIO.com and has been quoted or published in Time, InformationWeek, CIO Insight, NetworkWorld Computerworld, USA Today, and Forbes.

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